Refund policy

Last updated: 30 September 2026

Every Krishu Poshak piece is made by hand and checked before it is packed. If something goes wrong with your order, we will sort it out with you quickly and simply. All orders are paid online at checkout, and all refunds go back to the same payment method you used.

1. When you can ask for a return, replacement or refund

  • Damaged in transit – the item arrives torn, broken or badly damaged.
  • Wrong item – you received a different design, colour or size from the one you ordered.
  • Missing item – something from your order is not in the parcel.
  • Manufacturing defect – for example, stitching that has come apart or work that has fallen off when you open the parcel.

Because each piece is handmade, small differences in colour, stone placement or embroidery from the photos are normal and are not defects. Colours can also look slightly different on different phone screens.

2. Size exchange

If a poshak does not fit your idol, you can ask to exchange it for another size of the same design, as long as:

  • you ask within 7 days of delivery,
  • the poshak has not been used or put on the idol for puja, and is not washed, altered or damaged, and
  • it is sent back with its original packaging and any tags.

Exchanges depend on the size being available. If it isn't, we will offer another design in your size or a refund once we receive the item back. For a size exchange, you pay the cost of sending the item back to us, and we send the new size to you at no extra delivery charge.

Not sure of the size? Send us a photo of your idol with a ruler beside it on WhatsApp before you order, and we will confirm the size.

3. What cannot be returned

  • Items that have been used or offered in puja, washed, altered or damaged after delivery
  • Returns for a change of mind, when the item is correct and undamaged (a size exchange under section 2 is still possible)
  • Items sent back without first contacting us

4. How to raise a request

  1. Record an unboxing video. Please start filming before you open the parcel and keep the camera on until the item is fully unpacked. For a damaged, wrong or missing item, we need this video to approve the request.
  2. Contact us within 7 days of delivery on WhatsApp at +91 90051 59231 or by email at anjalienterprises9828@gmail.com. Send your order number, clear photos of the item and the unboxing video.
  3. We will reply within 2 working days and tell you the next step, including how to send the item back if needed.

5. Return shipping

  • Our mistake (damaged, wrong, missing or defective item): we cover the return shipping. We will arrange a pickup where the courier serves your pincode. If a pickup is not possible, we will ask you to send it and reimburse the courier cost you pay.
  • Size exchange: you pay to send the item back. We pay to send the new size to you.

6. Refunds

  • Our first step is a replacement of the same piece. If a replacement is not possible (for example, it is out of stock), we give you a refund.
  • Refunds go back to your original payment method (UPI, card or netbanking).
  • We start the refund within 2 working days of approving it. Where an item needs to come back to us, that is after we receive and check it. Your bank or UPI app usually takes a further 5–7 working days to show the money.
  • If the problem was our mistake, we also refund the delivery charge you paid.

7. Cancelling an order

You can cancel any time before your order is dispatched. Message us on WhatsApp or email with your order number, and we will cancel it and refund the full amount, including any delivery charge, to your original payment method. Once an order has been dispatched it cannot be cancelled, but sections 1–6 still apply after delivery.

8. If a parcel is refused or cannot be delivered

If a parcel comes back to us because it was refused at the door, the address was incomplete, or the courier could not reach you after their delivery attempts, we will contact you. You can choose to:

  • have it sent again once you pay the delivery charge again, or
  • get a refund of the product amount, minus the delivery cost of sending it out and back.

If the parcel was returned because of a mistake on our side or the courier's, we will send it again free of charge or refund you in full.

9. Delivery charges, for reference

Delivery is ₹90 per order, and free on orders of ₹999 and above. The charge is shown at checkout before you pay. See Shipping & delivery.

10. Need help?

Message us on WhatsApp at +91 90051 59231, email anjalienterprises9828@gmail.com, or use our contact page. A real person from our workroom will reply.